MinTools.com Store: ORDERING INFORMATION
If you are looking for information about ordering from the Ministry Tools Resource Center store, please click on a link below to hopefully answer questions you might have:
What are the Payment Options?
Will Tax be charged on orders & what about Tax exemptions?
What is the Return Policy?
How much is Shipping & Handling and how soon will the order arrive?
How does the Download system work?
If your questions aren't answered through the above links, please click here to ask your questions.
You may pay by credit card. Simply click on the 'add to cart' button found after each item. Ministry Tools Resource Center uses a secure authorized online credit card company, called BankCard Services Worldwide, unless you choose the yellow PayPal button to use an account you have set up with PayPal. When you receive your monthly statement for your credit card, the name as Ministry Tools Resource Center will appear for this purchase.
You may mail in a check or money order. You will need to print the order form and mail it with a check or money order made payable to "Ministry Tools Resource Center." Payment must accompany the order and must be in U.S. funds. If you pay by money order, the order should be shipped within 24 hours of receipt except for holidays and weekends. If you pay by personal check, there may be a 4-5 day wait for the check to clear the bank. There will be a $20 charge for any check returned for insufficient funds.
Tax Charges & Exemptions:
At this time, tax is only charged on orders within Pennsylvania.
If you are ordering for a non-profit organization within Pennsylvania, using that organization's information under billing during checkout, you can be exempt from sales tax if you provide us with your tax exemption number.
Include the information in the special instructions when placing the order and any tax charged to you will be credited back. If you set up an account during the checkout process, we can code your account as tax exempt for future orders.
We are sorry but due to the nature of a download, it cannot be returned. Consequently, the order cannot be refunded once it is placed. If you have any questions about downloadable resources, please ask prior to ordering.
If you need to return hardcopy merchandise, please contact us first. We will try to resolve any problem.
Please Note: Returns must be made within 10 days of receipt of the order.
Great care is taken in how orders are packaged and shipped. In the event, however, that an order is received damaged or incorrect, we will gladly replace the order and reimburse the cost of shipping it back. It should be sent back using the inside packaging in which it came or similar. The order should be returned by Media Mail if within the United States.
Any other return would be assessed a 10% handling charge and must be received here within 30 days of purchase in resalable condition in order to get refunded. That means you must return merchandise with the same care with which it was sent to you. It should be returned using the inside packaging in which it came or similar. You will be refunded once it is received back here for the cost of the merchandise only, less the handling charge.
If a return is necessary, we will communicate how to increase the potential of getting the material back in resalable condition so you can be refunded.
PLEASE NOTE: Due to the costs involved and the potential of material not getting back here in resalable condition, we are not able to send material out on a preview basis. If you have questions, please ask before purchasing.